FAQ's

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Q. So how do I place an order? 
 

A. Fill out our Contact Us form so we can contact you and go over your needs, this is done to ensure that you are getting the best possible option, pricing, etc. Yes, it may be a small extra step but it will be a quick way to avoid any delays or misunderstandings.
*Keep track of style number, if interested in a specific item.
 

 

 

Q. What is embroidery?

A. Embroidery is the art of embellishing a piece of garment with a needle and thread creating stunning visual representations of various types of art. This is achieved by converting the art into a digitized version and using various stitch patterns, angles, and density to create depth, movement, and detail.

 

 

Q. Why is the pricing to embroidery not listed?

A. There are various factors, such as number of items, size, complexity, and other aspects, that we must take into consideration to properly give you your best price quote.

 

 

Q. Do you have a physical location?

A. No, we are exclusively online, this is how we are able to provide you with the best pricing. We are based out of Nevada, if you are in the Las Vegas area we can come and meet with you as well, subject to our availability. We also offer virtual consultations via Zoom, FB Messenger.

 

 

Q. Why should I use BELORO?

A. It’s simple, while we are a new company, we only work with reputable sources. We are American owned and operated. Look, we want you as a repeat customer. Once you contact us, you'll see why our customers love working with us.

 

 

Q. Can I purchase just the garments without any embroidery?

A. We don’t sell blank garments; the retail brands we offer need to be decorated (embroidered, heat pressed, etc.) This is part of our deal with many of the brand we offer.

 

 

Q. Logos & Artwork Usage Rights

A. By providing artwork for us to decorate (embroidered, heat press, etc.) on your products, you confirm that you have the full rights and authorization to use and distribute this artwork, and take full responsibility.
Certain retail brands we offer have very specific logo use guidelines that we follow; we will contact you should we run into this situation and inform you of your options. BELORO LLC reserves the right to pause / cancel orders with logos that do not conform to those guidelines.

 

 

Q. Are you B2B or B2C ?

(B2B- Business to Business  B2C- Business to Customer)

A. We are both, however do keep in mind that all items must be decorated (embroidered, heat press, etc.)

 

 

Q. Is there a minimum to order?

A. Nope, while there is no minimum the costs may vary depending on the size of the order as Bulk orders do get special pricing. Orders over $300.00 are eligible for free shipping within the US.

 

 

Q. How long will it take to get my order?

A. This varies on multiple factors size of order, time of the year, design complexity, etc. But we will let you know once we have some basic info from you. We pride ourselves on fast, efficient, service without compromising on quality.

 

 

Q. What’s your return Policy?

A. Due to the fact that all items are custom made we cannot accept returns but definitely contact us so we can see how we can work something out.

 

 

Q. Can I see a sample before placing a bulk order?

A. Yes, we provide a digital mock-up of what your item(s) will look like, only once you approve it will we start the embroidery process. Physical sample of garments and some products available upon request for an additional cost.

 

 

Q. Do you offer free shipping?

A. Orders over $300.00 are eligible for free shipping within the US.

 

 

Q. Payment Options

A. We require full payment for orders under $150, anything over this amount does require a minimum of 50% of the total amount for any purchase at time order is placed, any balance due must be paid in full no later the delivery (locally) / ship out date.

*Other options may be available for businesses.​

 

 

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